Carnival CEO Gerry Cahill. |
Earlier
tonight CEO of Carnival Cruise Lines, Gerry Cahill, released the
following email to past guests of Carnival Cruise Lines:
“Dear
Carnival Past Guest,
We
realize many of you have been following last week’s events on the
Carnival Triumph and I wanted to take this opportunity to provide you
with some information. Additionally, I wanted to thank many of you
who have taken the time to write to me personally to express your
support.
Let
me begin by saying that all of us at Carnival deeply regret the
hardship our guests had to face during their days on board the ship.
Our number one concern was to ensure the safety and welfare of our
guests and crew and to get them home as soon as possible. Our
shipboard and shore side teams worked tirelessly to take care of them
and minimize their discomfort and inconvenience. We also focused on
making sure their loved ones had a direct link to our Family Support
Center where they could obtain round the clock information on their
family and friends on board.
Now
that all the guests are safely home, our efforts are firmly focused
on the ongoing investigation into the root cause of the fire and what
measures we can take to ensure this does not happen again. These
efforts are taking place in collaboration with the U.S. Coast Guard,
the National Transportation Safety Board, the Bahamian Flag Authority
and other independent parties. We know, however, that preliminary
investigations indicate the cause of the fire was the result of a
leak in the fuel return line for the number 6 diesel generator.
The
safety and security of our guests remains of the utmost importance to
all of us here at Carnival. All our ships are safe and secure. All of
them meet, and in many areas exceed, all regulatory standards. I
promise we will continue to investigate in order to understand what
took place and to learn what steps we can take to improve going
forward.
During
the past week, so many of you have written letters, emailed, posted
on Facebook or tweeted to show your support for all of us here at
Carnival during this difficult time. Your thoughtful comments and
words of support are so greatly appreciated. Thank you. It has really
meant a lot to us.
We
know you can choose from a vast variety of vacation options and that
you expect a fantastic vacation from us. We are very sorry that this
time we did not deliver. I want to personally acknowledge how much we
appreciate and value that you have chosen to spend your vacation time
with us at Carnival in the past. We hope you will continue to do so
in the future and are committed to doing everything we can to provide
you with a fun and memorable vacation experience.
Thank
you again for your support.
Sincerely,
Gerry
Cahill
President and CEO
Carnival Cruise Lines”
President and CEO
Carnival Cruise Lines”