Marriott said its immediate priority is supporting guests currently staying at Sonder properties and those with upcoming reservations. Marriott will be contacting guests who booked directly through Marriott channels, including marriott.com, the Marriott Bonvoy App and Marriott reservation centers, to address their reservation and booking needs. Guests who booked through a third-party online travel agency should contact those organizations. Marriott remains committed to minimizing disruption to guests’ travel plans.
Guests with questions about current or future reservations at a Sonder property booked through Marriott channels can contact Marriott customer service.
With the removal of the Sonder rooms from its system, Marriott’s net rooms growth for 2025 is now expected to approach 4.5%. There are no changes to the rest of the outlook metrics that Marriott provided on Nov. 4.
