By the close of 2024, e-commerce accounted for approximately 20% of global air cargo volumes, with forecasts predicting these volumes could double within the next decade. This rapid growth, accelerated by COVID-driven shifts in consumer behavior, has reshaped supply chains, created new business models, and revealed gaps in regulation, standardization, and infrastructure.
Developed by TIACA’s multi-sector E-Commerce Task Force – comprising airlines, airports, ground handlers, technology providers, freight forwarders, and industry analysts – the white paper examines the sector’s most pressing challenges and opportunities, from safety and customs management to harmonized data standards, sustainability, and innovation.
“E-commerce is not just a new cargo product – it’s a paradigm shift in how the air logistics sector operates. This white paper provides actionable policy recommendations, industry best practices, and a collaborative roadmap to ensure that we as a global community are ready for the next phase of growth.” said Steven Polmans, Chair, TIACA
The 16-chapter report explores critical areas including:
- Market Outlook– current trends, future growth projections, and trade lane shifts.
- Safety & Security– addressing lithium battery risks, cyber threats, and regulatory harmonization.
- Customs & Border Management– enabling efficient clearance while combating fraud and misdeclaration.
- Process Simplification & Data Harmonization– creating interoperable systems to improve transparency and efficiency.
- Airline, Ground Handler & Freight Forwarder Challenges– adapting operations to smaller, higher-frequency shipments.
- Final-Mile & Reverse Logistics– integrating new technologies and sustainable practices.
- Innovation & Sustainability– leveraging AI, drones, and green technologies to meet environmental targets.
“Our industry is at a crossroads. By embracing digitalization, innovation, and cross-sector collaboration, we can transform e-commerce air logistics into a safer, greener, and more efficient ecosystem.” added Nikolai Schaffner, Swissport co-Chair of TIACA’s E-Commerce Task Force
“This white paper is a vital step in helping our industry navigate the rapid rise of e-commerce. My thanks go to our E-Commerce Task Force for their expertise and hard work, and to our Board for prioritizing this initiative. Together, we are charting a path toward safer, smarter, and more sustainable e-commerce air logistics that takes into account evolving regulations and consumer behavior.” said Glyn Hughes, Director General, TIACA
The full report is available to all industry stakeholders, and TIACA invites feedback to help shape ongoing work in this critical area.
Download E-Commerce whitepaper.
Tags: Steven Polmans, International Air Cargo Association (TIACA)
