Engineering Excellence in a Compact Design
RelayM is an engineering marvel. We challenged ourselves to deliver the core performance and functionality of RelayX in a dramatically streamlined package – optimized for the unique demands of hospitality environments. While RelayM is compact, it still integrates critical communication, panic, and location awareness into a single, simplified device. Building on the success of Relay+, RelayM offers an evolved design that enhances usability and effectiveness in day-to-day hospitality operations. A new integrated screen provides instant visibility into channel, connectivity, and battery status.
RelayM’s size is particularly helpful for housekeepers and mobile staff, as the portable device can easily be clipped to a shirt or worn on a lanyard. This ensures more consistent use and employee protection, all in one holistic tool that addresses both safety and communication needs. RelayM boasts all the capabilities of our previous generation models and more. This includes the TeamTranslate™ feature that has helped escalate our adoption among more than 4,000 hotels, resorts and casinos nationwide and over a million locations tracked.
A Market Leading Approach to Connectivity
RelayM — like RelayX — maintains three active connections simultaneously at all times, including WiFi 6E plus 5G dual cellular connections. To ensure the strongest and most reliable connectivity, it monitors the signal of each network 50 times per second to automatically select the strongest network. It has a backup for the backup, and virtually eliminates communication dead spots. This approach is critical for safety and consistent communication, especially in large, sprawling hospitality environments.
TeamTranslate: AI-Powered Communication
Central to RelayM’s value is our award-winning TeamTranslate™ feature, recently recognized on Fast Company’s 2025 World Changing Ideas list. This AI-powered live translation supports more than 30 languages, enabling instant voice translation with the push of a button without separate apps or devices.
For hospitality’s diverse workforce, TeamTranslate creates safer, more productive, and inclusive environments by eliminating language barriers and ensuring every team member can participate confidently.
Performance That Doesn’t Compromise
Other RelayM features include:
All-Shift Battery Life: Thanks to the new, larger 1780 mAh battery, with 32% more capacity and 25% longer talk time than before, RelayM can cover even the longest shifts, now with 10-16 hours of usage on a single charge. “The battery life has been excellent, we’ve never had to recharge a Relay device during a shift,” shared Palumbo.
Crystal Clear Audio: Features the same high-quality 2-watt speaker as RelayX, providing 50% improved perceived loudness than our previous model. And RelayM’s new and improved advanced noise cancellation ensures crystal clear communication even in the most challenging hospitality environments—whether it’s over noisy vacuum cleaners, in bustling lobbies or restaurants, or on loud city streets.
Military-Grade Durability: Built to MIL-SPEC 810H standards with IP66 and IP68 ratings. Waterproof, dustproof, and able to withstand 5-foot drops onto concrete.
Setting New Industry Standards
RelayM showcases our commitment to continuous innovation and setting new industry standards. By combining cutting-edge engineering with cloud technology and AI-powered features like TeamTranslate, we’re driving the evolution of frontline communication technology.
Written By Jess Fischer
Jess is the Content Marketing Manager at Relay. She brings years of storytelling and marketing experience from her time at B2B and B2C companies across the tech, retail, and automotive industries. She holds an undergraduate degree in Strategic Communications from Temple University. In her free time, you can find Jess planning future travels, sipping oat milk lattes, or hiking with her Great Pyrenees, Davie.
