LOT Polish Airlines with a 4-star SKYTRAX World Airline Rating

 

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  LOT Polish Airlines has joined the ranks of Europe’s best airlines, receiving 4 stars in the prestigious Skytrax ranking.
• Poland’s national carrier was also awarded the title of the Best Airline in Eastern Europe in the Skytrax 2025 World Airline Awards competition.
• The accolades confirm the top quality of service that contributes to high levels of passenger confidence and establishes LOT Polish Airlines as a leader in our region.

LOT Polish Airlines has been honoured with a four-star rating in the prestigious SKYTRAX ranking, placing it among Europe’s leading carriers. The distinction and the title of the Best Airline in Eastern Europe were presented at the 2025 World Airline Awards Gala, held during the Paris Air Show 2025, at the legendary Air and Space Museum on 17 June 2025. The higher position in the ranking and the awards received are a testament to the successful implementation of the carrier’s growth strategy, as the airline consistently delivers a high-quality passenger experience at every stage of the journey - both aboard its aircraft and during ground handling operations.

LOT Polish Airlines materials

The award recognises our persistence in implementing the strategy we have adopted, with our passengers remaining the primary focus for the entire LOT Polish Airlines team. The 4-star rating awarded by Skytrax and the title of the Best Airline in Eastern Europe confirm we are heading in the right direction. We owe this success to many hands and hearts: of our crews and employees who make sure that each flight under our logo is more than just a journey from point A to point B, but also of our partners - Polish companies with whom we are creating value together, simultaneously promoting what’s local and authentic.

Michał Fijoł, CEO of LOT Polish Airlines

When conducting a comprehensive audit of LOT Polish Airlines’ offering, Skytrax experts analysed selected flights from the carrier’s extensive route network. The audit covered key stages of the passenger journey, from the check-in process, to boarding, cabin comfort and amenities, service quality, variety of options available, crew service, to in-flight entertainment. Each of these elements was evaluated for both long-haul and short-haul routes, with a particular focus on the consistency of the passenger experience across all classes of travel.

The auditors paid special attention to such aspects as the new interior of the Polonez business lounge at Warsaw’s Chopin Airport, the LOT Business Class meal offering, the elegant Krosno brand glassware line, high-quality amenity kits and Phenomé cosmetics available to passengers travelling in all classes. They also appreciated the high standard of products and service offered in LOT Premium Economy that remains, in terms of numerous aspects, well ahead of other airlines.

LOT Polish Airlines has significantly improved the quality of its standards, products and services - both on board aircraft and at the Chopin Airport. The four-star rating confirms a higher level of service and a great degree of attention when it comes to the passenger experience. The audit results clearly show a more consistent and competitive offering, especially on long-haul flights. A higher position in the overall classification is a significant achievement that reinforces the market position of LOT Polish Airlines.

Edward Plaisted, EEO Skytrax

SKYTRAX World Airline Rating is a highly prestigious and most widely recognised airline rating system. It is based on direct and professional product standard and service quality assessments. Founded in 1989, Skytrax serves as a specialised consultant providing research and quality assessments for the air transport sector. For years, it has been consistently striving to improve the quality of service passengers receive from airlines and airports around the world. The Skytrax rating varies from 1 to 5 stars.

Tags: SKYTRAX World Airline Rating, Michał Fijoł, LOT Polish Airlines