A newly opened hotel, located in the former site of a tax office that had long been considered an “eyesore” by locals, has quickly made a name for itself in the competitive Edinburgh hospitality scene. The Resident Edinburgh, which opened its doors just three months ago, has soared up the rankings, earning a coveted spot in TripAdvisor’s Top Ten list of the best places to stay in the Scottish capital.
TripAdvisor, a popular platform where travelers can rate and review accommodations, features over 160 hotels in Edinburgh alone. The ratings, contributed by guests who share their experiences, help determine the rankings. Since The Resident Edinburgh opened on September 1 last year, the hotel has impressed visitors so much that it has already climbed to 8th place in the TripAdvisor rankings, a remarkable achievement for a newly opened property.
This achievement marks a significant milestone for The Resident brand, as it is the first hotel in Scotland for the company, which already has a successful presence with four hotels in London and another in Liverpool. The Resident Edinburgh is now an essential part of the brand’s growing portfolio, known for its modern approach to hospitality and its dedication to providing an exceptional guest experience.
The hotel’s management credits much of its success to the outstanding service provided by its team. The emphasis on high-quality customer service is central to the hotel’s ethos, and this focus has led to a remarkable Net Promoter Score (NPS) of 91 for “Service” alone, reflecting the positive experiences guests have had during their stays. The hotel prides itself on making every guest feel welcomed and valued, ensuring that each stay is memorable.
One of the key features that has made The Resident Edinburgh stand out is the dramatic transformation of the building’s interior. The structure, which was originally home to the offices of HMRC (Her Majesty’s Revenue and Customs), had been an eyesore for local residents for decades. However, the hotel’s design team has successfully revitalized the space, creating a modern and stylish environment that blends perfectly with the vibrant city around it.
The Resident Edinburgh boasts 164 beautifully designed rooms and suites, each offering a range of luxurious amenities. The rooms are equipped with mini kitchens, allowing guests to enjoy the convenience of self-catering during their stay. Additionally, each room features a dressing area and an en-suite bathroom, ensuring that guests have everything they need for a comfortable and relaxing experience.
The Resident Edinburgh has skyrocketed into TripAdvisor’s Top Ten hotels just weeks after opening, marking a record-breaking debut for the UK hotel brand. Its rapid success highlights the property’s standout appeal in Edinburgh’s bustling hospitality scene.
The hotel’s rapid rise in the rankings is a testament to its dedication to providing top-notch service and a welcoming atmosphere for all guests. As more visitors discover The Resident Edinburgh, it’s clear that this transformed building, once regarded as an eyesore, is now an essential destination for those seeking a stylish, comfortable, and convenient place to stay in Edinburgh.
