Three ways to boost guest loyalty with customizable TV screens

 

Today’s hotel guests are increasingly looking for personalized experiences. In fact, a recent research study of 1,749 hotel guests by Medallia found a strong link between personalization and overall satisfaction. So, how can you deliver individualized experiences that boost loyalty? Here are three ways that customizable TV screens can help you delight guests—and even drive more revenue.

1. Spotlight exciting amenities

With customizable TV screens, you can create a property information hub to spotlight unique amenities and important property details, helping guests get the most out of every stay. You can also promote paid amenities and sell advertising space to surrounding businesses to increase non-room revenue and give guests a local experience.

2. Provide a premium, personalized experience

Another way to encourage repeat visits is by providing premium-feeling stays. With OnStream by DISH Business, providing a 5-star experience has never been simpler. Our easy drag-and-drop UI builder lets you customize TV screens and works with your existing TVs and infrastructure—no costly or time-consuming updates required. Promote your brand with customizable TV UIs that feature branded photos, colors, logos and more. Or greet guests by name on in-room TVs with optional PMS integration.

3. Customize screens across different zones

OnStream also lets you customize on-screen experiences at the room block, common area and individual guest-room level to increase appeal to events and group bookings and enhance your offering to VIP guests. Greet event attendees on common-area TVs, help streamline events with on-screen itineraries and reminders and more.

Want to see how customizable TV screens can help you boost guest loyalty and revenue all at once? Visit us at dish.com/hotels to watch what’s possible.

Tags: hotel guests, TV screens,  DISH Business