Launching in early 2025, the guest experience at Resorts World Las Vegas will be transformed where guests can stroll into their rooms without waiting at the front desk, thanks to a sophisticated contactless check-in process. This remarkable feature also empowers guests to update reservations, add companions, and even share their anticipated arrival time – all before setting foot on the property. The integrated technologies will also support early check-in and check-out capabilities, ensuring guests enjoy maximum flexibility during their stay.
“We are always innovating and finding ways to improve the guest experience,” says Shannon McCallum, Vice President of Hotel Operations at Resorts World Las Vegas. “Creating a truly unforgettable, top-tier, and seamless experience is our highest priority. Alliants is helping us to accomplish that mission with the latest integration of their technology in our resort.”
The suite of services includes a digital key feature that allows guests to access their rooms effortlessly without requiring them to download an app. This innovative service lets guests securely add their hotel room key to their device, providing touchless entry and a seamless experience. Guests can easily navigate their stay, from viewing booking details to accessing their rooms, the pool, the fitness center, and other common areas, all through their mobile devices.
“Our mission at Alliants is to give each of our customers a uniquely tailored experience that works best for them to elevate their guest experiences,” stated Andrew Pirret, SVP Product at Alliants. “By delivering a long-term partnership alongside our technologies, we are thrilled to support Resorts World Las Vegas so they can continue to set new benchmarks in the luxury hospitality industry.”
Tags: Shannon McCallum, Resorts World Las Vegas, Alliants
