Event Highlights and Business Travel Implications
Keynote Speakers and Expert Insights
- Jason Bradbury: Former host of The Gadget Show, will discuss the future of AI in travel technology.
- Susie Vowinkel: Managing Director of Travel for Google, will share the latest trends and insights from the tech giant. She will discuss the latest trends and insights from Google’s vast ecosystem. Her presentation is expected to delve into how Google’s data-driven approach is revolutionizing customer engagement and operational efficiency in the travel sector. Participants will learn about innovative strategies to leverage Google’s tools to enhance their digital presence and optimize their travel services.
Google has profoundly influenced the travel industry through its powerful suite of tools and platforms, fundamentally altering how travel is searched, booked, and experienced. At the TravelTech Show 2024, attendees will gain insights into how Google continues to shape the travel landscape. As the world’s largest search engine, Google processes an immense volume of travel-related queries, providing travelers with quick and relevant information on destinations, accommodations, and transportation options. Google Flights and Google Hotels are prime examples of how the company integrates its search capabilities with travel services, offering users comprehensive and convenient options for booking flights and hotels.
These keynote sessions are designed to provide valuable perspectives on how emerging technologies can transform business travel and customer engagement strategies.
Exhibitors and Participants
- Total Exhibitors: Over 300 exhibitors showcasing the latest in travel technology.
- Notable Exhibitors:
- Amadeus: Global leader in travel technology and solutions. For the OTA market, Sam Abdou, the Executive Vice President of Global Sales for Airline IT, Distribution, and Global Online Travel Agencies at Amadeus, shared his enthusiasm about the company’s sustained leadership as a premier air content distributor in the global online travel agency (OTA) market. Abdou highlighted Amadeus’s significant strides through various landmark partnerships that enhance their market position. “We are thrilled to deepen our collaboration with Etraveli Group, which encompasses both advanced content sourcing and the integration of NDC-enabled content,” Abdou stated. He emphasized that this partnership underscores Amadeus’s dedication to building a superior marketplace. This marketplace is designed to seamlessly connect travel sellers with a vast array of comprehensive content from the entire travel ecosystem, thus providing travelers with unparalleled options.
- Sabre Corporation: Renowned for its comprehensive travel software and services. “We are excited to join forces with Frasers Hospitality to transform the guest experience and enhance revenue streams through SynXis Retailing,” said Scott Wilson, President of Sabre Hospitality. “This partnership highlights our mutual dedication to pioneering innovative solutions and delivering exceptional value to both hoteliers and their guests. By leveraging hospitality retailing, we empower companies to extend beyond traditional lodging services, offering personalized experiences and additional services that cater to the unique preferences of each guest.”
- Expedia Group: A leading online travel company with a focus on technology and innovation. Jeff Miller, Distinguished Product Manager at Expedia Group, emphasized the inherent complexity of the travel industry, noting that “travel is a complicated business, and part of the complexity involves orchestrating and managing all aspects of your trip.” Last year, Expedia introduced a travel planning feature powered by ChatGPT, and now the company is expanding its AI capabilities with a new assistant designed to enhance the travel experience further. This development represents a significant step in Expedia’s ongoing effort to simplify and personalize the travel process for its customers.
- Travelport: Specializes in providing distribution, technology, and payment solutions.
- Concur: Known for its integrated travel and expense management solutions.
- ADARA: Experts in predictive consumer intelligence and data-driven solutions.
At the TravelTech Show 2024, several prominent airlines will be participating, showcasing their latest innovations in travel technology. This event is a prime opportunity for business travelers and industry professionals to explore cutting-edge solutions and engage with leading airlines. Here’s a look at some of the airlines you can expect to see:
- Lufthansa Group: Known for its commitment to innovation and customer service, Lufthansa will be present at the event. The airline is expected to discuss its latest advancements in passenger experience and digital transformation strategies. Johann-Philipp Bruns, Vice President of Ancillary, Partner, and Retail at Lufthansa Group, emphasized the significance of this partnership: “By collaborating with eSIM Go, we can provide our customers with easy and affordable access to mobile data in 2024. Whether for business or leisure, staying connected is crucial for our travelers.”
- British Airways: As a major player in the global aviation industry, British Airways will likely highlight its latest tech initiatives aimed at improving operational efficiency and enhancing the passenger journey. Neil Chernoff, British Airways’ Chief Planning and Strategy Officer, expressed excitement over the airline’s significant milestone of 100 years of service to India. Chernoff announced, “We are thrilled to introduce a third daily flight from Delhi, India’s bustling capital, to London Heathrow. This expansion offers our customers more flexible travel options not only to London but also to our extensive network spanning over 200 destinations worldwide.”
- Virgin Atlantic: With a reputation for pioneering customer-focused solutions, Virgin Atlantic’s participation will provide insights into their latest tech-driven approaches to air travel.
- Air France-KLM: This airline group is known for integrating advanced technology into its operations and customer service, offering a look at how they are navigating the evolving travel landscape.
Participating Countries
- Total Countries: Exhibitors and attendees from over 50 countries.
- Notable Countries:
- United States: Hub of travel tech innovation and home to several leading exhibitors.
- United Kingdom: The host country, showcasing its significant role in the travel industry.
- Germany: Key player in European travel technology.
- France: Known for its advanced travel solutions and customer experience expertise.
- Spain: A major market for tourism and travel services.
- India: Rising star in travel tech and innovation.
- Japan: Leader in high-tech solutions and customer service excellence.
- Australia: Notable for its strong tourism sector and tech adoption.
TTW Editor in Chief Mr. Anup Kumar Keshan said: “The TravelTech Show 2024 is set to be an incredible convergence of global B2B travel leaders and innovators. This event is crucial as it addresses the rapidly evolving landscape of the travel industry. With the advent of AI and the increasing focus on sustainability, it’s imperative for trip advisors, travel planners, and tour operators to adapt and integrate these technologies into their operations. Embracing AI can enhance customer experiences, streamline operations, and provide personalized travel solutions, while prioritizing sustainability ensures that the travel industry grows responsibly and ethically. The TravelTech Show is the perfect platform to explore these advancements and collaborate on shaping the future of travel.”
Participating Countries and Their Roles
- United States: GDP of approximately $26.9 trillion in 2024, leading in travel tech innovation and home to key exhibitors like Amadeus and Sabre Corporation.
- United Kingdom: The host nation, with a GDP of around $3.1 trillion, plays a significant role in the travel industry, particularly through digital marketing and tourism services.
- Germany: With a GDP of about $4.8 trillion, Germany is pivotal in European travel technology and known for its precision and quality in tech solutions.
- France: France’s GDP stands at approximately $3.0 trillion, and the country is renowned for its advanced travel solutions and focus on customer experience.
- Spain: Hosting a GDP of $1.6 trillion, Spain is a major player in tourism and travel services, vital for business travel in Europe.
- India: With a rapidly growing GDP of $3.7 trillion, India is an emerging powerhouse in travel technology and innovation.
- Japan: Boasting a GDP of around $4.2 trillion, Japan excels in high-tech solutions and superior customer service in travel.
- Australia: With a GDP of about $1.9 trillion, Australia is notable for its strong tourism sector and rapid adoption of new travel technologies.
Program Features
- Expert Advice Hub: Pre-bookable appointments with industry experts covering marketing strategies, customer retention, funding, and emerging technologies.
- Trailblazer Awards: Recognizing innovative startups in the travel tech space. Attendees can view pitches and vote for their favorite.
At 11:45 am during the TravelTech Show 2024, take the opportunity to connect with six influential women leaders in the travel industry. Their insights and experiences are pivotal in shaping the future of travel technology and business practices. This session not only highlights the importance of women empowerment in business but also provides invaluable perspectives from top female executives. Here’s who you’ll meet:
- Charlotte Lamp Davies
- Position: Founder and Managing Director of A Bright Approach
- Overview: Charlotte is a pioneer in travel and hospitality technology consulting, helping companies navigate digital transformation and innovate in the travel sector. Her leadership at A Bright Approach emphasizes strategic growth and technology adoption.
- Ceri Tinley
- Position: Co-Founder and Managing Director of Consensio Holidays
- Overview: As the co-founder of a luxury chalet operator, Ceri focuses on delivering bespoke, high-end travel experiences in the French Alps. She champions sustainability and personalized service in the luxury travel market.
- Maria von Foerster
- Position: Global Marketing Lead at RateGain
- Overview: Maria leads the global marketing strategy at RateGain, a company specializing in revenue management and pricing solutions for the travel and hospitality industry. She brings expertise in data-driven marketing and competitive positioning.
- Fernanda Barrence Mutz
- Position: CEO and Co-Founder of TravelBox
- Overview: Fernanda co-founded TravelBox, a company dedicated to making travel more personalized and accessible through technology. Her leadership focuses on integrating AI and machine learning to enhance the traveler experience.
- Suzanne Horner
- Position: CEO of Gray Dawes Group
- Overview: As CEO of one of the UK’s leading independent travel management companies, Suzanne has a wealth of experience in corporate travel management. She is an advocate for integrating technology to optimize travel programs and enhance employee satisfaction.
- Julia Lo Bue-Said D.Litt
- Position: CEO of The Advantage Travel Partnership
- Overview: Julia heads the UK’s largest independent travel agent group, supporting over 700 members. She is known for her leadership in advocating for independent travel agents and fostering collaboration within the industry.
Why Attend the Women Speakers Session?
- Women Empowerment: Gain insights into how these leading women have driven business evolution and innovation in the travel sector.
- Inspiration and Networking: Learn from their journeys and network with professionals who are making significant impacts in travel technology.
- Diverse Perspectives: Hear about the challenges and successes they’ve encountered, providing valuable lessons for anyone in business or technology.
This session is a must-attend for anyone interested in understanding the role of women in driving change and advancing the travel industry.
Impact on Business Travel
Challenges and Opportunities
- Budget Balancing and Implementation: Over a third of buyers cite these as significant challenges. The show aims to provide solutions and strategies to address these concerns.
- Customer Experience and Retention: With 29% of respondents highlighting these as critical issues, the event focuses on technologies and methods to enhance customer loyalty and satisfaction.
When you’re in London for the TravelTech Show 2024, there’s plenty to explore in this vibrant city. Here’s a guide on what to see tomorrow and the day after, along with the weather conditions, transportation options, and estimated travel times from the ExCeL London.
Tomorrow (June 19, 2024)
1. The Tower of London
- What to See: Discover the rich history of the Tower of London, a UNESCO World Heritage Site. You can see the Crown Jewels, explore the medieval White Tower, and learn about the fortress’s fascinating past.
- Weather: Expect partly cloudy skies with a high of 20°C (68°F) and a low of 13°C (55°F).
- Transport:
- DLR and Tube: Take the Docklands Light Railway (DLR) from Custom House to Tower Gateway, then it’s a short walk. Approximate travel time is 30 minutes.
- Taxi: A taxi ride takes about 20-25 minutes, depending on traffic.
2. Covent Garden
- What to See: Enjoy the lively atmosphere of Covent Garden with its street performers, boutique shops, and a variety of dining options. Visit the historic market building and the Royal Opera House.
- Weather: Similar to the Tower of London, the weather will be partly cloudy, making it a pleasant day for a stroll.
- Transport:
- DLR and Tube: Take the DLR from Custom House to Bank and then transfer to the Central Line to Holborn, followed by a short walk to Covent Garden. Total travel time is around 35 minutes.
- Taxi: A direct taxi ride takes approximately 25-30 minutes.
Day After Tomorrow (June 20, 2024)
1. The British Museum
- What to See: Visit the British Museum, home to a vast collection of art and artifacts from around the world. Highlights include the Rosetta Stone and the Elgin Marbles.
- Weather: Forecasts predict mostly sunny conditions with a high of 22°C (72°F) and a low of 15°C (59°F).
- Transport:
- DLR and Tube: Take the DLR from Custom House to Bank, then switch to the Central Line to Tottenham Court Road. It’s a short walk from there. Approximate travel time is 40 minutes.
- Taxi: Taxi rides are about 25-30 minutes, depending on traffic.
2. Hyde Park
- What to See: Enjoy a relaxing day at Hyde Park, one of London’s largest and most famous parks. You can take a leisurely walk, rent a boat on the Serpentine Lake, or visit the Diana, Princess of Wales Memorial Fountain.
- Weather: With mostly sunny skies, it’s a great day to enjoy the outdoors in Hyde Park.
- Transport:
- DLR and Tube: From Custom House, take the DLR to Canning Town, then switch to the Jubilee Line to Green Park, and finally transfer to the Piccadilly Line to Hyde Park Corner. The journey takes about 40-45 minutes.
- Taxi: A taxi ride to Hyde Park takes around 30-35 minutes.
General Travel Tips
- DLR and Tube: The Docklands Light Railway (DLR) and London Underground (Tube) are convenient and affordable ways to travel around the city. You can use an Oyster card or contactless payment for seamless travel.
- Taxi and Ride-Sharing: Taxis and services like Uber are available throughout London. They offer more comfort but can be slower due to traffic.
- Walking: Many attractions are within walking distance of each other, especially in central London, so comfortable shoes are a must.
The TravelTech Show 2024 is poised to be a significant event for business travelers and technology suppliers alike. With a robust lineup of exhibitors, insightful keynote sessions, and ample networking opportunities, it offers a comprehensive platform to address the pressing challenges in the travel industry. As companies continue to navigate the complexities of digital transformation and customer engagement, the TravelTech Show provides the tools and insights needed to drive success in the ever-evolving travel landscape.
Tags: ADARA, AI, Air France-KLM, Amadeus, America, artificial intelligence, Australia, British Airways, Concur, England, Europe, Expedia,France, f future of travel, Germany, global travel, Google, TravelTech Show 2024 London
