Understaffing can have negative consequences such as diminished traveler satisfaction, increased workloads on current teams, decreased efficiencies, and impact to bottom lines. According to a Global Business Travel Association (GBTA) survey, almost half of travel suppliers (47%) such as airlines, hotels and car rental companies report their company’s staffing level is somewhat or much smaller than it was pre-pandemic. However, there is reason for optimism in 2023 − two in three travel suppliers (65%) expect their staffing will increase in the year ahead.
Bringing back, bringing in, and bringing up its talent and teams across the global business travel industry will be paramount to serving the needs of companies and travelers as they continue to get back on the road and in the air.
“It is crucial that we invest in and design a roadmap for building back this sector which connects people, economies and commerce around the world. This includes making the business travel industry a desirable destination career. To achieve this, we’re focused on providing a supportive professional community, expert learning opportunities, and mentorship programs to attract and cultivate the industry’s workforce for the future,” said Suzanne Neufang, CEO, GBTA.
Here are four ways mentorship is powering – and empowering – success for people and companies in the travel sector:
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Tags: Suzanne Neufang, GBTA
