UAE-headquartered
hospitality company to introduce new initiatives to promote positive wellbeing
among all employees and improve overall guest service
UAE-headquartered
hospitality company, TIME
Hotels, has implemented a number of
new initiatives to boost morale and promote positive wellbeing among all of its
staff members, as well as improving guest experience across its portfolio of
properties.
The personal development of all team members will
also be a key focus, with TIME Hotels dedicating a set amount of working hours
to allow employees to catch up on e-learning modules and develop their existing
skill sets with the implementation of personal training and development plans
as well as performance plans, on-the-job and a range of employee engagement
activities.
Mohamed Awadalla, CEO,
TIME Hotels, said: “Boosting staff morale is essential during these challenging
times and as a result we’re working to ensure we go that extra mile to create a
warm and positive working environment, while looking at how we can best utilise
each individual team member’s time and improve guest service and our overall
offering.”
From
the beginning of April, employees will also be invited to participate in a
weekly initiative called ‘Wear your Happiness’, part of the ‘I’M happy’
campaign, which involves wearing an accessory or item of clothing or dressing
in a way which makes them feel happy, while still being in line with personal
hygiene protocol and following the grooming standards of the hotel, in addition
to a range of
precautionary measures that have been implemented throughout TIME Hotels
properties to ensure the safety and wellbeing of guests and employees.
“At the very core of our success is our incredible
team. Their commitment, energy and drive are paramount to our success as a
business, and we want to take this opportunity to promote positive wellbeing by
boosting morale and giving something back. The current crisis will pass, and I
want our staff to be fully motivated when the travel and social restrictions
are lifted,” Awadalla added.
TIME Hotels has always advocated a more flexible and
personable approach to guest service, and over the coming weeks and months,
management teams and staff will also review past customer feedback which could have been
overlooked due to the busy period and look at ways to improve their overall
guest offering.
In response to the COVID-19 outbreak, TIME Hotels
has implemented all of the recommended measures to reinforce the practice of
good sound hygiene by increasing its level of sanitation and intensifying
cleaning procedures across all of its properties.
“These new standards are now being embedded into our
daily operations making it standard practice rather than just a precautionary
measure,” added Awadalla.
TIME Hotels will also focus on overall maintenance
and back of house deep cleaning over the coming weeks as well as re-arranging
storage units, stairwells, pantries and kitchens.
“In addition to this, we will be reviewing and
redesigning our Standards of Performance (SOPs) to ensure we are in a strong
position to drive our business forward, as soon as we reach the recovery phase
of the crisis,” Awadalla said.
Tags: TIME Hotels