British Airways is currently trialing two new priority services for its first class passengers arriving into London Heathrow.
Dubbed as ‘First off First’, the two services comprise the utilization of dedicated coaches for First customers on the flights that would arrive at remote stands at Heathrow.
British Airways states that the buses make it a point to get passengers en route to the terminal ‘within 90 seconds of leaving their seat’.
The airline then went on to add that early trials have found that the air travellers would be able to get there almost ten minutes quicker than ever before. The carrier also mentioned that nearly 9% of BA flights arrive into ‘off-pier’ stands.
The other initiative is around the prioritizing of checked luggage for First customers at arrivals.
At present British Airways is trialing a brand new service on routes from places like New York JFK, Dubai, Los Angeles and Johannesburg, where bags are usually ‘reserved space in containers closest to the hold doors, before being separated on arrival at the baggage hall so that they are most easily identified.
The air carrier said that while both services are just behind being trailed at this stage, they are actually going down well with the customer
