According to a new Morning Consult survey released by the U.S. Travel Association, Americans believe flying is more frustrating than what it was five years ago.
Travellers especially dread flying around the Christmas holiday, the time of year overwhelmingly cited as the worst for air travel. Because of such headaches, Americans avoided 32 million air trips last year, costing the U.S. economy more than $24 billion in spending.
“Air travel isn’t a privilege of the few—it’s an essential pillar of our economy and our American way of life, especially around the holidays when families gather,” said U.S. Travel Association Executive Vice President of Public Affairs Jonathan Grella. “With aviation infrastructure funding being debated in Washington, the survey results indicate that addressing these problems is more urgent than ever.”
According to the Morning Consult survey, American adults believe that key aspects of the air travel experience have deteriorated in the past five years:
- 60 percent say airline fees, such as fees for checked bags, flight changes, and seat assignments have gotten worse;
- 51 percent say the overall cost of flying has gotten worse;
- 47 percent say airport hassles, like long lines, crowded terminals, and moving from one part of the airport to another have gotten worse
Improving airports could immediately boost the U.S. economy. Two in five frequent business and leisure travellers would take at least three more trips per year if airport hassles could be reduced or eliminated.
Solutions are in sight. Strong majorities of respondents stated that Congress should pursue policies to: modernize airport and air traffic control infrastructure (60 percent), give airports greater ability to boost air service options for American travellers (55 percent) and prioritize the needs of passengers (55 percent), among others.
Below are top solutions cited by respondents:
| Congress Should | Yes |
| Modernize airport and air traffic control infrastructure to make flying more efficient | 60% |
| Prioritize the needs of passengers | 55% |
| Give airports more flexibility to invest in programs that boost air service and increase options for travellers | 55% |
| Regulate how airlines treat their passengers | 54% |
| Preserve policies that encourage competition among airlines | 53% |
| Prioritize expanding and improving airports to increase airline competition | 46% |
