Etihad Airways is introducing a series of changes designed to offer increased value and flexibility based on customer feedback. The carrier now provides increased choice and to ensure fares remain as low and as competitive as possible, while retaining best-in-class service for all guests, in all cabins.
The complimentary chauffeur service will be retained at Etihad Airways’ Abu Dhabi hub and replaced with a paid option at specially negotiated rates in all other cities. The changes will be implemented from 3 July 2017.
The airline will also extend the paid airport transfer option to all guests across all cabins and allow Etihad Guest members to accrue miles on their chauffeur bookings. Guests travelling in The Residence onboard the flagship Airbus A380 fleet will continue to receive complimentary chauffeur services at all A380 destinations – Abu Dhabi, London, Paris, Sydney and New York.
Etihad Airways will also offer Economy Class guests paid access to its growing portfolio of dedicated lounges around the world, including its Premium Lounges in Abu Dhabi, London, Manchester, Dublin, Paris, Washington D.C., New York JFK, Sydney, Melbourne and Los Angeles.
Guests travelling on Etihad Airways Business Class tickets can now also pay and upgrade to the airline’s luxurious flagship First Class Lounge & Spa when flying from, or transiting through Abu Dhabi.
The airlines’ new ‘Neighbour-Free Seat’ option in Economy Class provides guests with the option to enhance their flying experience by ‘bidding’ for up to three empty seats next to their original seat - subject to availability and cabin configuration. Guests can bid at the time of booking online. Successful bids will be confirmed 30 hours prior to departure.