Europe’s biggest budget airline, Ryanair faced bitter criticism because of its seating policy.
In just four minutes on Twitter, Ryanair was heavily criticised on social media by passengers who find themselves split up from their travelling companions.
The airline requires children under two year to sit on an adult’s lap for their flight, so presumably the parents were sat apart. Adults travelling with older children are required to buy one allocated seat; up to four children on the same booking qualify for free allocated seats.
With various hasgtag quotes, Ryanair saw a blow of criticism speaking against its random seat allocation policy.
A spokesperson from the airline said that there is no change in Ryanair policy. When a customer does not purchase a seat, they are then randomly allocated a seat, which has always been their policy.
More than 95% of the seats are booked during the peak summer travel season. This means they are carrying more customers and which is why there are now less seats to allocate randomly.
“Therefore, we advise customers who wish to sit with their travelling companions to purchase allocated seats, which start from €2″, the spokesperson said.
The airline’s chief marketing officer has responded on Twitter to passengers complaining about their assignments.