United Airlines is planning to introduce a customer satisfaction-based pay scheme, two weeks after a passenger was violently dragged from one of its planes.
The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman.
Millions watched footage of Dr David Dao, 69, being dragged bloodied and screaming from his seat on a United flight which the airline said was needed by one of its employees. It sparked calls for a boycott and even parody adverts from rival companies.
Mr Munoz was forced to apologise and promised a “thorough” review of what had happened.
Since then, the airline has been under heavy scrutiny since video of the incident was shared worldwide.
The executive pay decision features in a filing to the US Securities and Exchange Commission financial watchdog.
Leaders of the US Senate Commerce Committee sent a letter to the airline in the wake of the incident, asking about the airline’s policy for bumping passengers off oversold flights. They also asked about Dr Dao in particular, and the reasons given for his removal.
