Overview of the Day Three Programme for SMART Airports South East Asia 2017

- Overview of Day Three -

SMART Airports IT conference day will bring together CIOs, IT Directors and Head of Operations to explore invaluable insights, case studies and innovation. To share and discuss their visions for the future airport and the role of how high tech innovation will change the strategy on airport operation, passenger experience, design, customer service and expectations. SESSION ONE: The Strategic Outlook – Streamlining Airport Operations Through It&T Integrating airport IT systems to enhance operational efficiency and quality Airport wide unified IT&T strategy IT as a Business Enabler Social media and web based relations SMART Intelligent Airports Building a Robust IT Infrastructure for the Future The Internet of Things and how it may impact the airport environment Building a Secure IT Environment SESSION TWO: Smart Baggage Processing/Handling Systems, Automation & Technology SMART High-Tech Baggage Systems BHS Design, Master Planning System Bag Drop Innovations SESSION THREE: Delivering A Unique Customer Centric Experience Creating a customer service culture Improving the customer experience at every touch point Airport Check-In & Self Service Innovations SMART Passenger Processing Streamlining the Passenger Experience Analysing the Current & Future Trends Integrated Immersive Multimedia Initiatives SESSION FOUR: Terminal Technologies Self-check-in e-gates mobile charging beacons way-finding displays bag tags mobile tools accessibility wi-fi cellular