As HRS launches ‘The Pillars of Perfect Programmes’ whitepaper this month, the global hotels solutions provider is urging procurement and travel managers to review their travel programmes to ensure that they meet the needs of today’s business traveller.
The whitepaper has been launched at a time when the global workforce is going through a significant period of change as business travel is becoming more traveller-centric, more akin to that of a leisure experience. The whitepaper also talks through how emerging business travellers have very different needs and expectations to the previous generations, and looks at how channels of distribution are changing. It also explores the importance of providing richer content from both independent and chain hotels.
Committed to educating travel and procurement managers about getting the most out of their travel programmes, HRS’ whitepaper reveals how travel and procurement managers can achieve optimum compliance to travel policies.
The whitepaper shows how to create the perfect hotel programme by focusing on the central pillars of content (including channel and price); usability and functionality (including payment solution, booking process and traveller tracking), and policy – the business rules that determine the use of both content and booking channel.
Jon West, Managing Director (UK and Ireland) for HRS – Global Hotels Solutions, commented: “The distribution and delivery of real, bookable content is becoming more sophisticated, and this is something that travel managers should harness for their employees. It is vital that they reign in leakage by providing the right content and functionality within a changed travel policy to deliver compliance and cost savings to the company. In order to do this, travel and procurement managers also need to understand the behavioural patterns of today’s business traveller to ensure that they have effective travel policies for both now and in the future as digital natives emerge in the workforce.
“Unless all three central pillars are in place, any programme is doomed to fail because bookers and travellers will simply not comply. These three pillars all support adoption which is key to compliance and preventing leakage from travel programmes.
“Ultimately, perfect policy is already in travel managers’ hands. Adoption and compliance levels can be controlled by making the right solution available to bookers and travellers. To succeed, it is policy which creates the dynamic environment in which the right content, usability and functionality, delivers better results, every time.”
This latest publication builds on HRS’ series of informative whitepapers that have been specifically designed to help those responsible for procuring or managing business travel to truly understand the process and maximise time and cost efficiencies. Other whitepapers include ‘Content is King’, ‘The Cost o
