To address the high demand of the global travel and leisure industry, WNS (Holdings) Limited, a global Business Process Management (BPM) services, has announced the launch of a next-generation technology solution suite.
The innovative technology solution will offer further control over high-end embedded analytic, automation and web-based “on-demand” infrastructure. This will help the travel industry to assess and address the real-life business challenges such travel disruptions, revenue recovery, queue management and interline fare audit. The solution rolls out new opportunities for a wide range of travel and tourism sectors such as airlines, Online Travel Agencies (OTS), Destination Management Companies (DMC). cruise lines, hotels and/or car rental companies across the globe.
The technology solution suite includes:
RePAX – An automated, on-demand, passenger experience solution, which helps airlines and OTAs transform travel disruption handling. It is an end-to-end customer experience solution that re-books passengers in case of delayed or cancelled flights, and automatically makes corresponding changes in their hotel booking, calculates refunds, sends out instant status alerts to passengers and airline companies during flight disruptions.
Q-Bay – A fully automated, hosted queue management platform for multi-location, account and GDS environments. This platform enables a single centralized view to the entire operations spread across multiple geographies with real-time distribution of work across centers dynamically to manage high-transaction volume periods.
SmartPro – The first-of-its-kind fully-automated, web-enabled proration engine that helps airlines make better revenue management decisions. It is an SIS-compliant solution that enables airline companies arrest leakage and improve interline process efficiency.
Verifare PlusSM – A comprehensive fare audit platform with inbuilt high-end analytic that will significantly transform the revenue recovery strategy for airline companies. Verifare PlusSM not only plugs revenue leakages, but also proactively helps prevent losses. It offers end-to-end audit services across the ticket lifecycle for all types of fares sold world-wide, through any type of distribution channel.