UIA accepts both official letters issued by embassies and consulates, as well as unclassified visa stamp in the passport.
In case of visa refusal a passenger should contact the ticket issuer, apply for the refund, provide a copy of official visa refusal confirmation, and get full ticket refund. The ticket issuance fee is non-refundable.
“Today many of our clients are anxious about obtaining their visas on time, – noted Anton Mattis, UIA Sales Director. – That is why UIA guarantees full refund in case of visa refusal. We hope our clients will stay loyal to the Airline even if they have to cancel their trip”.
