LONDON - The Hertz Corporation announces that the company's new protocol for rental car maintenance and cleanliness, Hertz Certified Clean & Safe, is being rolled out at Hertz's major airport locations across Europe. Through this program the company is sharing with customers each step taken to prepare every car, certifying that it is clean and safe before its rental. Once the vehicle is prepared and verified, a card with a 36 point checklist is signed by the representative and placed on the vehicle's steering column for the customer's reassurance.
"At Hertz we are committed to ensuring our vehicles are clean and safe before each rental," commented Michel Taride, Group President, Hertz International. "Our Certified Clean and Safe program is one of the steps we are taking to share our internal processes with our customers, providing them with an extra sense of security. Finding a card that certifies the 36 point cleaning and inspection process the car has undergone prior to being rented is certainly very reassuring for our customers."
At Hertz's participating locations there is a dedicated maintenance and cleaning area where vehicle inspections are conducted. Before each vehicle is driven away, it must undergo a 36 point checklist, which includes:
|Door panels/pockets||Mirrors, in and out|
|Dashboard and steering||Cup holders|
|Seats, front and back||Console|
|Windows, in and out||Exterior|
|Windshield and wipers||Tyres and tread|
|Owner's manual available||Seat belts|
|Lights, in and out||Antenna|
|No warning lights||Fuel|
The program was previously implemented in a large number of airport and suburban locations in the US, where it received high remarks from both employees and customers on its transparency. Following its launch in Europe, the protocol has now become international.