Tony Tyler, IATA’s Director General and CEO, spoke at the World Passenger Symposium 2014 in San Diego today, where he discussed the vision for the passenger experience as commercial aviation enters its second century of existence. In his remarks, Mr. Tyler identified three specific areas where through cooperation and working together, industry stakeholders could address passenger requirements in the areas of:
- Distribution and airline merchandizing
- Taking control of the trip
- Staying connected
