The event is NICE's largest ever, including a record number of sessions and customer speakers. The keynote lineup includes Apple co-founder Steve Wozniak and Zappos CEO Tony Hsieh, as well as presenters from The Home Depot, T-Mobile, Starwood Hotels, and Nationwide. More than 60 customers will also lead sessions where they will share insights and best practices on how to optimize NICE's solutions to drive business transformation.
This year, the breakout tracks, comprised of around 120 information-packed sessions, aim to help attendees understand, manage, and shape the customer journey. Each track is focused on the set of capabilities and technological innovation required to meet the organizations' business initiatives:
Delivering outstanding customer experience
Improving operational efficiency
Engaging employees
Mitigating risk in areas of fraud and compliance.
The customer-led sessions include titles like:
- A Real-Time Approach to Customer Retention and the Customer Experience (presented by Cablevision Argentina)
- Business-Driven Monitoring to Optimize Hold Time (presented by PayPal)
- Driving Performance with Call Analytics
- Fight Fraud Without Frustrating Customers.
The event brings together NICE customers, partners and other industry leaders from a wide range of verticals, including financial services, insurance, telco, healthcare, technology, and travel.
Tom Dziersk, President of NICE Americas said "The customer experience is defined by the journey that takes place across multiple interactions and touch points. At Interactions 2014, attendees will learn how to prepare for every customer journey and deliver a personalized, proactive experience that exceeds expectations. The event offers a range of tracks to help attendees focus on the capabilities needed to meet the organization's business initiatives and drive revenues by leveraging their customers' journey experience."
