Cendyn unveils Wayfinder
Cendyn has introduced Wayfinder, a GEO analytics and LLM monitoring platform designed to help hoteliers maintain and maximize visibility across leading AI models such as Gemini, ChatGPT and Perplexity.
Making AI presence measurable, Wayfinder taps into the traveler search process by directly surfacing AI search inquiries. Built into the Cendyn CMS, Wayfinder runs simulated prompts across leading AI models, surfacing GEO health, fact health and directive readiness for hotels to remain discoverable, trusted and visible ahead of third-party channels.
By detecting drift when AI starts answering with incorrect information, Wayfinder’s intuitive insights signal hotel marketing teams to secure ongoing search visibility and trigger automated testing of the hotel’s content strategy. Wayfinder analyzes and scores hotel web content, creating agent directives with property details for recommended schema and text files that give a map for AI to learn the hotel.
Canary Technologies launches Agentic Sales Coordinator
Canary Technologies has launched the Agentic Sales Coordinator, a new solution that autonomously manages hotel sales, group and event workflows from the first inquiry to the confirmed booking. Powered by Canary AI, built specifically for hospitality, the solution drives more group and event leads and improves the quality of the sales pipeline, so teams seamlessly close more business, according to the company.
Hotel sales teams face a compounding problem: too many unvetted opportunities, too little time to qualify them and no reliable way to know which opportunities are worth pursuing. The result is missed leads, delayed responses and hours spent on administrative work that pulls teams away from closing deals.
The Agentic Sales Coordinator handles every inquiry as soon as it arrives to capture more group and event revenue from the pipeline of hotels already generating it.
VSR, Quore integrate agentic AI-powered voice automation
A new integration between Quore and VSR enables hotels to use voice-powered communication to submit and manage operational requests more efficiently. Through the integration, hotels using Quore’s orchestration software and VSR’s VAIA conversational agentic AI assistant can leverage voice interactions to route requests directly into the hotel operations system.
Through VAIA, guests and hotel employees can interact with Quore’s platform via natural voice conversations on any mobile phone, guestroom phone or hotel phone. The platform automatically recognizes and posts service requests and issues, and answers questions in 26 different languages. The required information is immediately routed into the Quore platform for immediate action and follow-up by the hotel team members.
For example, a guest can call the hotel and request extra towels, report a maintenance issue or ask for housekeeping service, and VAIA automatically creates and routes the request through Quore for fulfillment by the appropriate department.
The Quore/VSR integration supports voice-assisted requests from guestrooms, public common areas and administrative extensions. Both guests and staff can speak directly with VAIA to create and monitor guest requests, work orders, complaints and tasks within Quore. Using keyword recognition and contextual analysis, the system automatically maps conversations to the appropriate ticket type and routes requests to the correct department.
Inn-Flow introduces expanded AI, automation capabilities
Inn-Flow showcased key investments in automation and AI at HITEC, including Inn-Flow Procurement, the result of the company’s acquisition of hotel procurement technology provider Lilo, which brings AI-assisted purchasing and supplier management into the company’s unified back-office platform.
The company also previewed a new AI-assisted Inventory module designed for hotel food and beverage, retail/market and supply operations. Built to work with Inn-Flow Procurement and Accounting, the module helps properties move from manual spreadsheets and disconnected inventory tools to a more automated workflow for receiving, counting, reconciliation, ordering and month-end reporting.
As part of Inn-Flow’s Business Intelligence solution for Accounting and Labor, AI Insights help hotel operators identify financial and operational issues before they impact performance. Unlike traditional reporting tools that primarily show what has already happened, AI Insights proactively surfaces actionable alerts based on each property’s operating patterns.
Grevon debuts AI booking and connectivity platform
Grevon made its industry debut at HITEC 2026 with Grevon Kore, which consists of three products: Pulse, an agentic booking agent for hotel websites; Echo, an agentic voice agent that handles inbound calls and completes reservations 24/7; and Ops, a staff intelligence platform.
Grevon Kore is built on Model Context Protocol (MCP), the open standard that OpenAI, Anthropic, Google and Microsoft are converging around as the foundation for how AI systems access live data, bringing a hotel’s rates, availability, SOPs and partner content into a single layer.
Unlike conventional chatbots, Pulse draws on live data from multiple sources to complete reservations directly within a hotel’s PMS, surfacing everything from amenities, dining and spa to local attractions, partner content and rich media in a booking journey tailored to each guest’s preferences. Echo captures reservations around the clock, converting calls that would otherwise go unanswered into completed bookings.
Zucchetti North America enables direct bookings via ChatGPT & Claude
Zucchetti North America has launched a new Model Context Protocol (MCP) connector suite in the Zucchetti Booking Engine, enabling hotels to accept direct bookings via AI platforms such as Claude and ChatGPT. Already live within the booking engine and in use by hotels across multiple countries, the MCP gives hotels access to a new direct booking channel within the AI platforms travelers are increasingly using to research, plan and purchase travel.
With the MCP connector, the Zucchetti Booking Engine—already used by 7,000+ properties across 75 countries—can supply live rates, availability,and property information directly to AI platforms. As a result, travelers using ChatGPT, Claude and other AI platforms can move seamlessly from trip planning to booking, leveraging real-time hotel data and availability.
Beyond enabling direct bookings through AI platforms, the Zucchetti Booking Engine also offers additional intelligent automation capabilities. Tools for content translation, image generation and back-office assistance have been live since March 2025, generating more than 100,000 assets and answering more than 35,000 help queries to date. It also offers a Destination Demand Datalake MCP, which gives hotels real-time demand intelligence about their destination and surrounding market.
Access Hospitality launches Access Evo
Access Hospitality has launched Access Evo, a new AI-powered intelligence layer that connects CRS, CRM, RMS and booking engine data into a single operating environment for hotel teams.
By bringing revenue, distribution, marketing and guest intelligence workflows together, Evo helps hotels replace disconnected data and time-consuming reporting with faster, real-time commercial action.
At the center of Evo is Evo Navigator, a unified interface and single sign-on experience that allows hotel teams to move across systems without switching applications. For example, a revenue review that previously required up to 30 minutes of pulling reports from separate systems can now be surfaced in around 30 seconds, helping teams identify changes in booking pace, channel performance or demand patterns faster, according to the company.
Innspire launches Guest Flows
Innspire introduced Guest Flows, a new product that delivers the complete hotel guest journey, from pre-arrival to check-out, through a guest’s phone with nothing to download.
Guest Flows runs inside Innspire.ONE, the AI HotelOS connecting 100+ hotel systems across properties operated by LVMH Cheval Blanc, Viceroy Hotels, Park Lane New York and others. A personalized AI Concierge moves guests through check-in, concierge requests, F&B and check-out via SMS, WhatsApp, a browser or a standard phone call.
HIA builds four AI features into its Hospitality ERP
HIA has launched four new AI-powered capabilities—AI Assistant, Anomaly Detection, AI Agent Studio and PMS Mapping AI—embedded natively into HIA’s Enterprise Resource Planning (ERP) platform. The capabilities shift hospitality finance from manual reconciliation and periodic reporting to continuous visibility and intelligent automation, according to the company.
AI Assistant offers a conversational interface that enables users to query live ERP data in natural language, providing immediate answers and insights across bills, vendors and expenses and other financial information. Anomaly Detection automatically identifies unusual transactions and outliers within financial data, helping teams proactively monitor performance and strengthen internal controls. AI Agent Studio is a no-code prompt environment allowing users to create customized AI-driven workflows and automations using their preferred LLM connector. PMS Mapping AI accelerates property onboarding by using AI-driven recommendations to map the chart of accounts, reducing implementation timelines.
Tags: Canary AI HIA Access Hospitality HITEC 2026 San Antonio
