The publication is the third instalment in Sabre’s whitepaper series focused on decoding agentic AI trends and preparing the travel ecosystem for emerging technology shifts. It positions the industry at an inflection point, where increasingly autonomous systems require a redesigned approach to governance, identity and verification.
The whitepaper argues that as AI systems begin to act and make decisions on behalf of travellers and suppliers, trust must be embedded directly into data management, system identity and operational oversight. It provides insight into how Sabre is approaching this transition as intelligent automation moves from concept to commercial application.
Scott Moser, Chief Information Security Officer at Sabre, said: “Autonomy without trust is unusable; autonomy with trust is transformational. As AI begins acting on behalf of travelers and suppliers, trust can’t be an afterthought. It has to be built into the data, the identity, and the verification of every action the system takes. We anticipate this being a requisite for partners when engaging with AI solutions, and we are well-prepared for it today.”
Drawing on discussions with security leaders across the travel sector and other industries, the whitepaper calls for a shift in mindset, stating that AI’s full potential can only be realised if trust is designed to be durable, demonstrable and embedded by default.
Sabre outlines how this approach underpins its technology strategy, covering the curation and protection of its global travel data environment, the authentication of autonomous agent identities, and the monitoring and verification of AI-driven actions in real time.
The paper highlights several core principles guiding Sabre’s framework, including the need for data to be protected and privacy-preserved at scale, the requirement for continuous rather than static identity in autonomous systems, and the importance of real-time observability over periodic security review. It also emphasises governance models that are proactive, transparent and verifiable.
The whitepaper also details Sabre’s internal transformation, including a multi-year collaboration with Google Cloud that modernised its infrastructure and supported the deployment of enterprise-scale AI with integrated security controls.
Through platforms such as SabreMosaic™, the Sabre IQ AI Layer and the IQ Assurance Layer, Sabre describes how AI capabilities are delivered alongside built-in governance, traceability and accountability.
Joe DiFonzo, Chief Information Officer at Sabre, said: “Moving tens of thousands of servers and over 50 petabytes of data to the cloud wasn’t just a modernization milestone. It was the foundation for building AI systems that can be both autonomous and safe at scale.”
The whitepaper concludes with guidance derived from Sabre’s own security roadmap, aimed at organisations preparing for agentic AI adoption, and references ongoing initiatives designed to support travel suppliers and agencies as AI capabilities continue to evolve across the sector.
Tags: AI Scott Moser, Sabre