Through the Protect Group Onboarding Platform, hotels
can activate and manage Refund Protect using a guided setup process and
configuration controls. The platform is designed to support a streamlined,
technology-led implementation within the booking flow.
Refund Protect is positioned to provide guests with added confidence at the time of booking, while supporting hotels in protecting revenue and reducing friction at the point of purchase. Activation via the Onboarding Platform allows properties to introduce a refundability option without modifying existing cancellation policies or increasing operational complexity for on-property teams.
According to the companies, the integration enables
hotels to offer refundability without weakening their rate strategy or relying
on stricter booking conditions. The system has been designed for seamless
activation and configuration, allowing faster deployment and integration within
the booking engine environment.
Ethan Wiseman, Head of Distribution, Product Management at Aven
Hospitality, said: “We are dedicated to ensuring hoteliers’ guests can book with
confidence. Protect Group delivers an at-scale, global solution to enable a
more frictionless guest experience. By making Refund Protect available through
the Aven Hospitality Booking Engine and simplifying activation through the
Protect Group Onboarding Platform, we are giving hotels a practical way to
deliver more flexibility for guests while supporting stronger commercial
outcomes,”.
Austin Lopez, Global
Strategy Lead for Hospitality at Protect Group, added: “This
go-live marks an important step in modernising the hotel booking journey.
Refund Protect helps hotels offer an experience guests increasingly expect: the
ability to choose refundability at the moment they book, delivered in a way
that is simple to implement and easy to manage.”
The Protect Group Onboarding Platform provides hotels
with guided configuration, setup tools and activation controls, supporting
faster rollout while maintaining a consistent and guest-focused checkout
experience.
Tags: Austin Lopez, Protect Group Ethan Wiseman, Aven Hospitality