HT Essentials: How Kiosks Boost Revenue & Efficiency

 Once considered a novelty, self-service kiosks are now a core component of restaurant strategy — not just for global QSR giants but for fast-growing regional chains and independents, too. With rising labor costs, shifting guest expectations, and digital convenience becoming table stakes, kiosks have evolved from nice-to-have to must-have.

Guests’ appetite for kiosks and operators’ adoption kiosk-adoption rate have accelerated due to market forces and technology advancements. For example, according to HT’s 2025 Restaurant Technology Study, operators’ top strategic goals for tech investment this year include: 

• Improving digital customer engagement
• Reducing operational costs
• Improving business analytics

Kiosks check all three boxes. And HT’s survey of restaurant operators shows that nearly half (47%) are either currently using kiosks or plan to add them for the first time this year.

And the tangible benefits behind the momentum are real: From AI-driven upselling to data-rich guest insights, kiosks are delivering higher check sizes, fewer errors, and smoother service.

This exclusive report, powered by Bite, demonstrates how kiosks are transforming performance — and what restaurant operators must look for in a strategic partner.

Tags: self-service kiosks, HT’s 2025 Restaurant Technology Study