Iberia Launches a Real-Time Updating Boarding Pass

 

• The boarding pass reflects changes to the seat or boarding gate, if any occur, without requiring any action from the customer

• This feature is available to users of the Iberia app (iOS and Android) and to customers who download their boarding pass to Apple Wallet or Google Wallet from the website

Iberia introduces the dynamic boarding pass, an innovative digital solution that transforms the boarding experience by offering passengers a boarding pass capable of automatically updating in response to any last-minute operational changes.

Currently, passengers who obtain their boarding pass at the counter or through the app receive a static version that does not reflect any changes. Thanks to this enhancement, the boarding pass updates automatically in case of seat changes, gate changes, or cabin upgrades, among others. Customers also receive a push notification on their mobile device with the updated information, avoiding unnecessary movements.

In addition to mobile notifications, Iberia will continue to send complementary updates via email.

This feature is available to users of the Iberia app (iOS and Android) and to those who download their boarding pass to Apple Wallet or Google Wallet from the website.  

Customer Experience, Continuously Improving Through Innovation    

With this initiative, Iberia not only enhances the customer experience but also optimizes operational times during boarding. 

This improvement is another example of Iberia’s commitment to innovation, operational efficiency, and continuous improvement in customer service. Other examples of innovative projects launched by the airline include ‘Iberia GPT’, a new conversational assistant in ChatGPT that helps customers plan their trips in an inspiring, agile, and personalized way; and Háblalo x Iberia, an app that improves the travel experience for people with communication difficulties.

Additionally, Iberia has been one of the first airlines to partner with Apple to integrate AirTag information into its operations, allowing customers to share the location of their luggage, thereby improving efficiency and the overall experience

Tags: Iberia app,  Iberia