Singapore Airlines has decided to offer complimentary rebooking for all SIA and SilkAir tickets issued from March 15 to June 30. Therefore, travelers can continue to book flights with Singapore Airlines without any worry and hindrance. The action has been undertaken amid the COVID-19 pandemic as the carrier witnessed a huge 64.8% plunge in passenger travel demand.
The action enables passengers to readjust their travel plans without incurring a rebooking fee. Singapore Airlines said in a statement that that top-up fees might still apply in the case of fare differences in the new itinerary. Refunds related to flight cancellations would be made according to fare conditions. Customers who have used their miles to purchase flight tickets will have both miles and taxes refunded as well.
Any passenger who has directly booked their tickets with the airline will have to edit their itinerary details. The complimentary rebooking of their tickets can be redeemed through the “Manage Booking” section on the carrier’s website. Passengers who have booked their flights with travel agencies would have to contact their agents directly.
In addition, the airline has also prepared a COVID-19 Assistance Request form on its official website to attend any questions or queries of the customers. Previously, the carrier was forced to cut 96% of its capacity until the end of April 2020 due to the ban on short-term tourists from entering or transiting through Singapore and all non-essential travel restrictions since March.
Singapore Airlines have also grounded 138 of its 147 aircraft and retired its Boeing 777-200ER fleet early. Only 9 of the airline’s flights are being operated at the moment. Irrespective of the difficulties, the carrier has decided to execute the action to provide its passengers with increased flexibility during an unprecedented time. This move can also stimulate more bookings and gives customers the confidence that they will not lose out on anything if they are forced to change their travel dates.
Tags: Singapore Airlines
