WASHINGTON D.C. - Knowcross, the preferred service quality management platform of the finest hotels across the globe, announced the integration of its guest request workflow management system with Percipia – a leader in telephony integrations and in-room interactive display applications. The integration is aimed to deliver a joint solution for hotels to provide an improved experience to their guests.
With this integration, guest requests made by Percipia’s guest-facing Latitude in-room application or guest personal device running an identical application will be processed or relayed as a guest request. All such inbound requests are then fed into KNOW Service for tracking, resulting in higher quality service delivery, faster response rate, increased operational efficiency and lowered costs for the hotel.
“The Knowcross Platform helps hotels take their guest service to the next level, with a direct impact on the bottom-line. Integrating with a leading system such as Percipia allows us to continuously provide game-changing solutions and features to existing and new customers across the globe” said Karen O’Neill, President – Americas, Knowcross.
Percipia’s Latitude application allows hotel guests to control the entire room environment, digitally order in-room dining and book spa services; all while enabling them to make service requests with just a touch of a button. With the integration with Knowcross, any such requests will now flow directly into the hotel’s existing operational workflows via KNOW Service, enabling increased staff efficiency and providing a faster and more reliable resolution of the guest request.
"I am excited to work with a company that is making valuable contributions to hospitality technology. Our integration with Knowcross allows us to offer an exceptional experience to hotel staff and guests alike. It's important for vendors to collaborate together so hotel staff can focus on delivering a welcoming environment for their guests" said Michael Velasquez, Percipia, CEO.
