A
judgment today at the European Court means passengers will now be
able to claim compensation from airlines for delayed flights in some
situations. Following the judgement, the UK Civil Aviation Authority
(CAA) is offering new advice to passengers in the event their flight
is delayed.
Today’s Court of Justice of the European Union (CJEU) judgment in the case of TUI Travel and others v CAA confirms that passengers whose flights arrive more than three hours late may be entitled to compensation for the delay in line with EC Regulation 261/2004, unless extraordinary circumstances, outside their airline’s control, delayed the flight.
The right to compensation for delayed flights is not set out expressly in Regulation EC261/2004, so TUI and others brought the case, which has now clarified the situation. Today’s judgment offers clarity for consumers and the industry.
The CAA has now updated its Passenger Portal – a dedicated passenger advice section of its website - to ensure that people have access to clear, unbiased information about their rights and what they should do if they have a complaint. Access the advice here.
Iain Osborne, CAA Director of Regulatory Policy said, “Every year around 200 million passengers travel on two million flights to and from the UK, with the vast majority experiencing no problems. However, when something does go wrong, there are regulations in place to protect travellers, and the CAA is ready to ensure companies abide by them.
“Today’s judgment from the Court of Justice of the European Union offers much needed clarity for passengers, the airline industry and the CAA about when compensation must be paid following delays.”
As the UK’s enforcement body, the CAA provides a free mediation service to any passenger having trouble resolving complaints against airlines or airports. Before contacting the CAA, passengers should contact the airline first, to give them an opportunity to consider their claim.
More information about the CAA’s Passenger Advice and Complaints Team.
The European Union is separately reviewing provision of assistance and compensation to passengers under the EC Regulation 261/2004 rules. The CAA looks forward to playing a full part in that review as it progresses.
The CAA’s Passenger Portal can be found at: www.caa.co.uk/passengers.
Today’s Court of Justice of the European Union (CJEU) judgment in the case of TUI Travel and others v CAA confirms that passengers whose flights arrive more than three hours late may be entitled to compensation for the delay in line with EC Regulation 261/2004, unless extraordinary circumstances, outside their airline’s control, delayed the flight.
The right to compensation for delayed flights is not set out expressly in Regulation EC261/2004, so TUI and others brought the case, which has now clarified the situation. Today’s judgment offers clarity for consumers and the industry.
The CAA has now updated its Passenger Portal – a dedicated passenger advice section of its website - to ensure that people have access to clear, unbiased information about their rights and what they should do if they have a complaint. Access the advice here.
Iain Osborne, CAA Director of Regulatory Policy said, “Every year around 200 million passengers travel on two million flights to and from the UK, with the vast majority experiencing no problems. However, when something does go wrong, there are regulations in place to protect travellers, and the CAA is ready to ensure companies abide by them.
“Today’s judgment from the Court of Justice of the European Union offers much needed clarity for passengers, the airline industry and the CAA about when compensation must be paid following delays.”
As the UK’s enforcement body, the CAA provides a free mediation service to any passenger having trouble resolving complaints against airlines or airports. Before contacting the CAA, passengers should contact the airline first, to give them an opportunity to consider their claim.
More information about the CAA’s Passenger Advice and Complaints Team.
The European Union is separately reviewing provision of assistance and compensation to passengers under the EC Regulation 261/2004 rules. The CAA looks forward to playing a full part in that review as it progresses.
The CAA’s Passenger Portal can be found at: www.caa.co.uk/passengers.
